Guest Expectations: What They Want and How You Can Give It to Them






When you host a hotel stay, it’s vital that you know what your guest wants and give it to them. Most of your guests are on business or family vacations, so they will expect different things than if they were staying in your home. If they don’t receive what they want, they may be displeased with the stay and will not likely come back or recommend your hotel to others. Learn how to give your guests everything they want by reading this guide on guest expectations from hotel stays.

What Does The Customer Want?

1) The customer wants to feel welcomed.

2) The customer wants their stay to be comfortable.

3) The customer wants a clean environment.

4) The customer wants convenience.

5) The customer wants an enjoyable experience with their stay.

In-room Amenities

Each person has their own idea of what they want in a hotel room, but the basics are always the same. These include a comfortable bed, fast Wi-Fi to play real money casino, enough outlets to charge devices, clean surfaces and fresh towels.

The best way to please your guests is by providing these basic needs. Remember that people who stay at hotels all have different tastes so there’s no way you can please everyone with one type of amenity.

Concierge Services

Consider adding concierge services to your hotel. Concierges can provide guests with advice on everything from where to eat, what sites they should see while they’re in town, or what stores they should visit. If you have a more upscale hotel, it is also an option for guests to have a personal shopper come in during their stay, so that the guest doesn’t have to go out into the city for shopping.

Internet Access and Phone Service

If you’re staying at a hotel, you’ll want access to the internet so you can communicate with friends, family, or co-workers. Additionally, many hotels offer complimentary in-room phone service so that you can make calls and get in touch with your loved ones. The good internet access is useful for playing new online casinos at hotel.

Dining Experience

The dining experience is a key factor in guest expectations. The first thing guests look for when they enter a hotel is the restaurant. Guests want their meal to be available at any time of the day, so restaurants should offer breakfast, lunch, and dinner menus with a variety of food choices.

Business Amenities

  1. The Hotel’s Room Quality- The quality of the hotel should be a top priority for the guest. This is where you have an opportunity to exceed expectations with luxurious amenities or other features that will make your guests feel pampered.
  2. The Hotel Staff- Friendly, knowledgeable staff members who are willing to go above and beyond for the guest will make all the difference in whether they want to return again.

Check out time flexibility

Providing your guests with check-out flexibility can make a big difference in their experience. If you’re able to accommodate the late morning or early afternoon check-out, it’s likely that they’ll be more inclined to stay at your property again in the future. Plus, there’s always the chance that they won’t want to leave at all!

Room location

During the check-in process, guests typically have a few questions about their stay. One of the most common questions is where they will be staying, so make sure you know which room type they booked. This way, you can answer any other questions they might have as well as provide them with a map of the property in case they need directions.

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